Terms of service
Terms of Service
Last updated: 19 September 2026
1. Overview
This website and online store are operated by Acantha Lang. Throughout these Terms, “we”, “us” and “our” refer to Acantha Lang.
These Terms of Service govern your use of shop.acanthalang.com, including purchases of merchandise, music, Soul Club memberships, subscriptions, digital content and other products or services offered through the site.
By using our website, creating an account or purchasing a product or service, you agree to these Terms and any policies referenced within them.
Nothing in these Terms affects your statutory consumer rights.
2. Our Store
Our online store is hosted by Shopify, which provides the ecommerce platform through which we offer products and services.
Certain membership and digital content services, including Soul Club, may be provided using third party platforms and service providers.
3. Eligibility and Accounts
You must provide accurate and current information when creating an account or placing an order.
You are responsible for maintaining the security of your account and for activity carried out through your account.
You must not use our website, products, memberships or services for unlawful or unauthorised purposes.
4. Products and Merchandise
We make reasonable efforts to describe and display our products accurately.
Colours and appearance may vary slightly depending on your screen, manufacturing process or, where applicable, the nature of products such as vinyl records and print on demand merchandise.
Products may be available in limited quantities.
We may change or discontinue products where reasonably necessary.
Your rights regarding returns, faulty goods and refunds are explained in our Returns and Refund Policy.
Nothing in these Terms excludes or restricts your statutory rights in relation to goods that are faulty, not as described or otherwise fail to meet applicable legal requirements.
5. Prices and Payment
Prices are displayed in the currency indicated on the website and may be changed from time to time.
The price applicable to your purchase will be shown before you complete your order.
Shipping charges and any other applicable charges will be displayed during checkout where applicable.
For international orders, customs duties, import taxes or other charges may apply as explained in our Shipping Policy.
We reserve the right to correct genuine pricing or product information errors. If an error affects an order you have already placed, we will contact you and deal with the order in accordance with applicable consumer law.
6. Orders
Submitting an order does not necessarily mean that we have accepted it.
We may decline or cancel an order where reasonably necessary, including where a product is unavailable, there is an obvious pricing or listing error, payment cannot be authorised, or we reasonably suspect fraud or misuse.
If we cancel an order after payment has been collected and no goods or services have been supplied, we will refund the applicable amount.
We may limit quantities where reasonably necessary, including for limited edition products and promotional offers.
7. Shipping and Delivery
Shipping options, charges and estimated delivery times are explained during checkout and in our Shipping Policy.
Delivery estimates are estimates unless we expressly state otherwise.
Please ensure that the delivery information you provide is complete and accurate.
8. Returns and Refunds
Returns, refunds, faulty goods and change of mind cancellations are governed by our Returns and Refund Policy and applicable consumer law.
Nothing in these Terms limits any statutory rights you may have.
9. Soul Club Memberships
Soul Club includes free and paid membership tiers.
The benefits available depend on the membership tier selected and may include members only posts, streaming audio, video, digital content, early previews, livestreams, offers, discounts, priority access, promotional gifts or other benefits described on the relevant membership page.
Paid Soul Club memberships are recurring subscriptions.
When you purchase a paid membership, your chosen payment method will be charged according to the billing frequency and price displayed when you subscribe.
Paid memberships will automatically renew unless cancelled in accordance with our Purchase Options Cancellation Policy.
You are responsible for keeping your account and payment information current.
Membership benefits are for the individual member and may not be resold, transferred or commercially exploited unless we expressly permit this.
10. Membership Content and Benefits
We may add, update or replace membership content and benefits from time to time as the Soul Club develops.
Any changes will be made reasonably and will not affect your statutory rights.
Where a material change substantially affects a paid membership, we will provide appropriate information or notice where required by law.
Some benefits may be subject to availability, capacity, location or separate promotional terms.
For example, guest list opportunities, limited edition products, live experiences and similar benefits may not be available for every event or in every location.
11. Membership Cancellation
You may cancel a paid Soul Club membership in accordance with our Purchase Options Cancellation Policy.
Cancellation stops future renewals in accordance with that policy.
The timing of the end of membership access following cancellation will be governed by the terms presented for your subscription and the operation of the membership platform.
This section can be updated once Single confirms exactly what happens to access when a member cancels.
12. Digital Content
Soul Club and other products or services may provide access to digital content including audio, video, livestreams, recordings, photographs, written material and other members only content.
Digital content is provided for your personal, non commercial use only.
Unless we expressly give permission, you may not copy, reproduce, download, record, redistribute, publish, share, sell, upload or otherwise make members only digital content available to other people.
Where digital content is supplied immediately following purchase, applicable cancellation rules and consumer rights will apply.
UK rules have particular requirements where streaming or downloadable digital content is supplied immediately, including obtaining the appropriate agreement and acknowledgement concerning the 14 day cancellation right.
13. Intellectual Property
Unless otherwise stated, the content made available through this website and Soul Club, including music, recordings, videos, photographs, artwork, graphics, logos, written material and other creative content, is owned by or licensed to us and is protected by applicable intellectual property laws.
Purchasing a product or membership does not transfer ownership of any intellectual property rights to you.
You may access membership content for your own personal use for as long as you are entitled to access it.
You may not reproduce, distribute, commercially exploit or publicly make available our content without permission.
14. Community Participation
Soul Club may allow members to post comments or otherwise interact with Acantha Lang and other members.
Please treat other members respectfully.
You must not post unlawful, threatening, abusive, discriminatory, defamatory, obscene or infringing material, spam, malicious content or content that violates another person's rights.
We may moderate or remove content and may restrict access where reasonably necessary to protect the community, other users, our rights or the operation of the service.
Serious or repeated breaches may result in suspension or termination of access, subject to applicable consumer rights.
15. Promotions and Welcome Gifts
From time to time, we may offer promotions, member benefits, competitions, complimentary products or welcome gifts.
Such offers may have separate eligibility requirements, availability limits, deadlines, shipping charges or other promotional terms.
Where separate promotional terms apply, they will be communicated with the relevant offer.
Promotional or complimentary products do not have a cash alternative unless expressly stated or required by law.
16. Third Party Services and Links
Our website and services may use or link to third party services, including ecommerce, payment, fulfilment, membership, streaming and other technology providers.
Third party websites may have their own terms and privacy policies.
Nothing in this section excludes responsibility that we are legally required to accept for services supplied to you under our contract.
17. Privacy
Our collection and use of personal information is explained in our Privacy Policy.
Please review that policy for information about how we collect, use and protect personal information and your data protection rights.
18. Prohibited Uses
You must not use our website, store, membership services or content:
- for unlawful purposes;
- to infringe our intellectual property or the rights of another person;
- to distribute malicious software;
- to attempt unauthorised access to accounts, content or systems;
- to scrape, copy or systematically extract protected members only content;
- to distribute members only content without permission;
- to impersonate another person or provide deliberately misleading information; or
- to interfere with the security or operation of our website or services.
We may take reasonable action to protect our website, content, members and services where these Terms are breached.
19. Availability of Online Services
We aim to keep our website and digital services available, but we cannot guarantee uninterrupted availability.
Temporary interruptions may occur because of maintenance, updates, internet or hosting issues, third party platform outages or circumstances outside our reasonable control.
We will take reasonable steps to restore services where an interruption is within our control.
Nothing in this section excludes or limits rights or remedies that you have under applicable consumer law.
20. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or restricted under applicable consumer law.
We are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill where required by law.
We are not responsible for loss or damage that is not reasonably foreseeable or that results from circumstances for which we are not legally responsible.
Nothing in these Terms limits your statutory rights relating to goods, services or digital content.
21. Changes to These Terms
We may update these Terms from time to time, for example to reflect changes to our products, Soul Club, technology or legal requirements.
The current version will be available on our website.
Where a change materially affects an existing paid subscription or your legal rights, we will provide notice where required by applicable law.
22. Governing Law
These Terms are governed by the laws applicable in England and Wales.
If you are a consumer, you may also have mandatory rights under the laws applicable where you live, and nothing in these Terms removes those rights.
23. Contact
If you have questions about these Terms of Service, please contact: