Privacy Policy

Last updated: 19 September 2026

This Privacy Policy explains how Acantha Lang (“we”, “us” or “our”) collects, uses and shares your personal information when you visit or make a purchase from shop.acanthalang.com, create an account, join the Soul Club, contact us, or otherwise interact with our services.

We respect your privacy and only collect and use personal information where we have a lawful reason to do so.

Information We Collect

Depending on how you interact with us, we may collect:

Contact information, such as your name, email address, telephone number, billing address and shipping address.

Order information, including products purchased, order history, delivery information and transaction details.

Account and membership information, including your account details, Soul Club membership tier, subscription status, membership activity and benefits associated with your membership.

Payment information. Payments are processed by our payment providers. We do not directly store your full payment card details.

Customer support information, including information you provide when you contact us about an order, membership or other enquiry.

Marketing preferences, including whether you have chosen to receive marketing emails and information about your interactions with those communications.

Device and website information, such as your IP address, browser type, device information and information about how you interact with our website. This may be collected through cookies and similar technologies.

How We Use Your Information

We may use your personal information to:

• process and fulfil your orders;
• process payments and provide order confirmations;
• create and manage your customer account;
• provide and administer Soul Club memberships and subscriptions;
• provide access to membership content, benefits and promotional offers;
• communicate with you about your orders, account or membership;
• provide customer service;
• prevent fraud and protect the security of our store;
• comply with our legal, tax and accounting obligations;
• improve our website, products and customer experience; and
• send marketing communications where you have consented to receive them or where otherwise permitted by law.

Our Lawful Bases for Processing

Under UK data protection law, we rely on different lawful bases depending on how we use your information.

We may process your information because it is necessary to perform a contract with you, such as processing an order or providing your Soul Club membership.

We may process information where necessary to comply with a legal obligation, including tax, accounting and regulatory requirements.

We may rely on our legitimate interests where appropriate, such as protecting our business from fraud, maintaining the security of our website and improving our services, provided those interests do not override your rights and interests.

Where required, we rely on your consent, including for certain marketing communications and cookies. Where processing is based on consent, you may withdraw your consent at any time.

Marketing Communications

If you choose to join our mailing list or otherwise consent to receive marketing communications, we may send you news, music updates, tour information, product announcements and other communications from Acantha Lang.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails.

Unsubscribing from marketing does not prevent us from sending you necessary service communications relating to your purchases, account or Soul Club membership.

How We Share Personal Information

We may share personal information with trusted service providers where necessary to operate our store and provide our services.

These may include:

• Shopify, which provides our ecommerce platform and customer account functionality;
• Single, which provides functionality used to operate Soul Club memberships and membership content;
• payment processors and payment providers;
• shipping and fulfilment providers;
• our print on demand fulfilment partner;
• email and marketing service providers, including Klaviyo where applicable;
• analytics and website service providers; and
• professional advisers or authorities where required by law.

These providers may only receive information necessary for the services they provide.

We do not sell your personal information.

International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the information is protected in accordance with applicable data protection law, including through recognised adequacy arrangements or appropriate contractual safeguards where required.

Cookies

Our website uses cookies and similar technologies to operate the store, remember preferences, understand website usage and, where you have consented, support analytics or marketing.

Some cookies are necessary for the website and checkout to function. Other non essential cookies are used only where permitted by applicable law.

You can manage available cookie and privacy choices through the controls provided on our website.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting legal, accounting, tax and regulatory requirements.

Different types of information may therefore be retained for different periods.

When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

Your Rights

Depending on the circumstances, UK data protection law may give you rights regarding your personal information, including the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain uses of your personal information;
• request transfer of certain information to you or another provider; and
• withdraw consent where we rely on consent to process your information.

These rights are not absolute and may depend on the circumstances and the lawful basis on which your information is processed.

To exercise your rights, contact us at shopacanthalang@gmail.com.

Your Right to Object

You have the right to object to the use of your personal information for direct marketing at any time.

You may unsubscribe from marketing emails using the unsubscribe link in the email or contact us at shopacanthalang@gmail.com.

Children's Privacy

Our store and Soul Club are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.

If you believe that a child has provided us with personal information, please contact us.

Security

We take reasonable steps to protect the personal information we process. However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal requirements.

The date at the top of this policy indicates when it was last updated.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the UK Information Commissioner's Office (ICO).

Information Commissioner's Office

Contact Us

If you have questions about this Privacy Policy or would like to exercise your data protection rights, please contact:

Email: shopacanthalang@gmail.com

Postal address:
45 Fitzroy Street
4th Floor, Silverstream House
London
W1T 6EB
United Kingdom